Privacy Policy

This Privacy Policy (“Policy”) explains how we collect, use, disclose, and protect your information when you visit the 10quest.in or use the 10quest mobile app (collectively, the “10quest.in”, “The Platform”, “Company”, “we”, “us”, and “our”), a private company incorporated under the laws of India.

The terms "you" and "your" refer to the user of the Platform. The Platform's services, whether on or off the Platform, are referred to as "Services."

Please read this Policy before using the Platform or sending any personal information to The Platform. This Policy is an extension of and should be read in conjunction with, the Terms of Service.

1. YOUR CONSENT

1.1 By using the Platform and Services, you agree and consent to the collection, transfer, use, storage, disclosure, and sharing of your information as specified and collected by us in accordance with this Policy. If you do not agree with the Policy, please do not use or access the Platform.

2. LINKS TO OTHER WEBSITES

2.1 The Platform may contain links to other websites. This Policy does not cover any personal information gathered about you while visiting such websites. The Platform is not liable for and has no control over, the practices or content of any website accessible via the Platform's links. This Policy does not apply to any information you provide to any of our service providers/service personnel that we do not request.

3. WHAT INFORMATION DO WE COLLECT FROM YOU?

3.1 We will collect and process the following information about you:

Information you provide us with:

3.1.1 Create or update your account on the Platform, which may include your name, email, phone number, login name and password, address, payment or banking information, date of birth, and profile picture. If you sign in to the Platform using third-party sign-in services such as Facebook, Google Plus, Gmail, or any other social networking or similar site (collectively, "SNS"), you will be allowed us to pass through and receive from the SNS your log-in information and other user data; or

3.1.2 Your requests and automatically completed forms for future transactions, which may include (but are not limited to) your phone number, address, email, billing information, and credit or payment card information.

3.1.3 Report problems for resolution.

3.2 Information we collect about you-

This includes information that we collect and analyze automatically:

3.2.1 We may keep a record of any conversation you have with us (whether via email, phone, the Platform, or elsewhere);

3.2.2 Location information: Depending on the Services you use and your app settings or device permissions, we may collect real-time or approximate location information based on data such as GPS or IP address.

3.2.3 We collect transaction information as well as information about your activity on our Services, such as the full Uniform Resource Locators (URL), the type of Services you requested or provided, comments, domain names, search results chosen, number of clicks, information and pages viewed and searched for, the order of those pages, the length of your visit to our Services, and telecommunications data.

4. COOKIES, WEB BEACONS, AND THIRD-PARTY WEBSITES OR ADVERTISEMENTS:

We use the following third-party websites, plug-ins, and general software for the above-mentioned purposes, as well as to improve the Website's functionality, performance, and personalization:

4.1 Cookies:

4.1.1 Cookies are small text-based files that are saved on the User's device to help personalize the Platform. Cookies are not used to save your personal information; rather, they are used to make the Platform easier to use and to make it easier to use over time. If the User(s) is/are dissatisfied with the cookies stored on their Device.

4.2 Web Beacons:

4.2.1 Web Beacons are often transparent graphic images that are placed to monitor the behaviour of the User(s) visiting and using the Platform, and they are frequently used in conjunction with cookies.

4.3 Google Analytics:

4.3.1 Google Analytics is a web-based analytics platform that provides tools and services for data analysis and improving Platform performance.

4.4 Third-Party Advertisers:

4.4.1 We host certain third-party advertisements and links, and we participate in the hosting process. The User should be aware, however, that such third parties are unrelated to the Platform or the Company, and that the User(s) must click on such advertisements/links at their own risk and understanding.

4.5 In order to use and gain access to the Platform properly, the User must consent to the presence and use of the foregoing. The User shall have the authority to disable the presence of any and all of the above-mentioned items, except those deemed necessary for the Platform's operation.

5. USES OF YOUR INFORMATION

We use the information we collect for the following purposes, including:

5.1 To enable delivery and other services, as well as features to personalize your Platform account; to supply, personalize, maintain, and develop our products and services;

5.2 To fulfill our commitments under any contracts we may have with you, as well as to supply you with relevant information and services;

5.3 Internal operations, such as troubleshooting, data analysis, testing, research, statistical, and survey objectives;

5.4 To administer and improve the security of our Platform. We will send you information about these services via electronic means if you are a registered user (email, SMS, or phone).

5.5 To better understand our users (what they do on our services, their favourite features, how they use them, etc.), enhance the content and features of our services (for instance, by tailoring content to your interests), process and complete your transactions, make special offers, offer customer service, and process and address your inquiries;

5.6 We may combine the information you give us, the information we learn about you, and the information we obtain from third parties for the reasons mentioned above. We might additionally anonymize and/or de-identify data we've gathered about you via the Services or other sources, like third-party site analytics software. As a result, nothing in this Policy prevents us from using and disclosing aggregated and/or de-identified data; we are free to do so.

5.7 To create and enhance the offerings on the website and mobile application;

5.8 To get in touch with you regarding your membership to our Products and Services;

5.9 To carry out our daily operations, such as request fulfillment and company administration, management, and operation, including client and user engagement;

5.10 To fulfill other reasons for which we specifically notify you at the time of collection, as well as those that are otherwise permitted or for any other valid reason.

5.11 For connected reasons of payments, billing, and invoicing;

5.12 To gather data that has been aggregated in order to provide insights (that are not SPDI) that will help us recognize patterns and trends in order to discover more about your preferences or other traits;

5.13 Fulfilling our legal and other obligations, including those related to fraud prevention and protection and other legal and information security concerns;

5.14 Preventing fraud, illegal hacking, defacing, and cyber attacks on the platform.

5.15 User registration on the platform;

5.16 KYC verification for making and receiving payments;

5.17 Customer service and helpdesk connection;

5.18 Third-party services such as payment gateways, third-party APIs, and so on;

5.19 Device log data, such as cookies, IP addresses, geolocation, app usage, and so on.

6. DISCLOSURE AND DISTRIBUTION OF YOUR INFORMATION

We may share the information that we collect for the following purposes:

6.1 With Service Providers: We may share your information with vendors, consultants, marketing partners, research companies, and other service providers or business partners, such as payment processing companies, in order to assist our organization. In order to send you emails, texts, or push notifications to your devices in connection with our Services, to help us analyze and improve how our Services are used, and to process and collect payments, for example, your information may be shared with outside vendors. In order to assist us with other activities, including conducting surveys, we might also hire vendors.

6.2 For Crime Prevention or Investigation: When required by law or in good faith to comply with court orders and processes, we may disclose this information to governmental agencies or other businesses that are helping us. They may also help us in identifying and preventing identity theft, fraud, abuse of services, and other illegal activities.

6.3 For Internal Use: We may disclose your information to any current or potential members of our "Company" (as defined below) or affiliates for internal business purposes. Any entity that is directly or indirectly controlled by, controlled by, or under common control with a person, or, in the case of a natural person, any Relative is referred to as a "Company”.

6.4 With Advertisers and advertising networks: We might collaborate with third parties to deliver advertisements on the Platform as well as on their websites and other media, like network advertisers. These third parties may use cookies, JavaScript, web beacons, Flash LSOs, and other tracking technologies to analyze the effectiveness of their ads and tailor advertising content for you.

7. STEPS TAKEN BY THE PLATFORM TO SAFEGUARD YOUR DATA

7.1 Our Company will take the necessary technical, legal, and physical safeguards to protect users' data from illegal hacking, phishing, and coordinate attacks in accordance with the existing legal standards. Any migration, encryption or other security measures deemed necessary for user data protection may be implemented by the company. Furthermore, the company will never request personal information from any source other than the email address registered on the website. The User will receive frequent notifications about security measures they must take via apps or email. Despite all security measures, the company cannot guarantee the absolute safety of user data because in this online world, both threats and security measures evolve at the same time, and no company can guarantee perfect security to protect user data until today, but it can remain vigilant and be prepared to deal with any risk. As a result, users must transfer any confidential data at their own risk, even though this company will take every precaution to protect user data.

8. DELETION OF DATA:

8.1 The User can choose to delete their data as long as it does not harm another user or our company. As a result, the user may be unable to use the platform's services as before. If, after the user's data has been deleted, the user decides to reverse their position and request the restoration of data/service, the company will not be held liable for the loss of data and will act at its discretion to restore the service for the user.

9. PERMISSIBLE AGE

9.1 Users under the age of 18 are not permitted to use the Services unless expressly approved by applicable local law ("Permissible Age"). We do not knowingly market to, collect information from, or knowingly collect information from anyone under the Permissible Age. We will immediately delete the account and all related information if we realize that a person providing personal information is younger than the Permissible Age. In the event that you believe we may have information from or about a user who is under the Permissible Age, kindly contact us at help@10quest.in.

10. CHANGES IN POLICY

10.1 We reserve the right to modify this Policy at any time; such changes will be posted here. We will strive to give you reasonable notice if we make any significant changes to this Policy, such as a prominent notice on the Platform or an email sent to your registered email address, and we will get your consent as required by applicable law. To the extent permitted by applicable law, if you continue to use our Services after we post or send out a notice about changes we've made to this Policy, it will be assumed that you agree with those changes.